These Terms of Service (“Terms”) govern your access to and use of the Fieldmark platform (“Service”), operated by Fieldmark (“we,” “us,” or “our”). By creating an account or using the Service, you agree to be bound by these Terms.
1. The Service
Fieldmark is a cloud-based industrial operations and compliance intelligence platform. The Service includes web and mobile applications for observation capture, audit management, operational dashboards, reporting, and related features as described at fieldmark.works.
2. Accounts and Access
2.1 Account creation.You may create an account by completing our self-serve signup or by invitation from your organization's administrator. You must provide accurate information and keep it current.
2.2 Organization accounts.The Service is structured around organizations. The user who completes checkout or is designated as administrator (“Designer”) is responsible for the organization's account, including all users they invite and all activity under the account.
2.3 Account security. You are responsible for maintaining the confidentiality of your login credentials. Notify us immediately at support@fieldmark.works if you suspect unauthorized access.
2.4 Acceptable use. You agree not to: (a) use the Service for any unlawful purpose; (b) attempt to gain unauthorized access to any part of the Service or its infrastructure; (c) reverse engineer, decompile, or otherwise attempt to extract source code; (d) resell or sublicense the Service without our written consent; (e) upload malicious code or content.
3. Subscriptions and Payment
3.1 Plans. The Service is offered on a subscription basis. Available plans, pricing, and included features are described at fieldmark.works/pricing. All prices are in USD unless otherwise stated.
3.2 Billing. Subscriptions are billed monthly. By providing payment information, you authorize us (via our merchant of record, Lemon Squeezy) to charge your payment method on a recurring basis. Applicable taxes are calculated and collected at checkout.
3.3 No contract. Subscriptions are month-to-month with no minimum term. You may cancel at any time.
3.4 Cancellation. You may cancel your subscription at any time through the Billing section of your account settings. Cancellation takes effect at the end of your current billing period. You retain access to the Service until that date. We do not provide refunds for partial billing periods.
3.5 Payment failure. If payment fails, we will notify you by email. If payment is not resolved within a reasonable period, your account may be suspended. You can restore access by updating your payment method and settling any outstanding balance.
3.6 Price changes.We may change subscription prices with 30 days' notice via email. Continued use after the notice period constitutes acceptance of the new pricing.
3.7 Negotiated agreements. Some customers may be on pricing arrangements negotiated separately from our standard plans. Those arrangements are governed by the terms agreed at the time of the arrangement, supplemented by these Terms.
4. Data and Content
4.1 Your data.All observations, audit records, photos, and other content you upload or create through the Service (“Your Data”) remain yours. We claim no ownership over Your Data.
4.2 License to us. You grant us a limited, non-exclusive license to store, process, and display Your Data solely for the purpose of providing the Service to you.
4.3 Data retention on cancellation. Upon cancellation, Your Data is retained indefinitely. We do not delete your data when you cancel — this is intentional, as audit and compliance records may be needed for regulatory or legal purposes. If you wish to have your data deleted, submit a written request to support@fieldmark.works. We will process deletion requests within 30 days, subject to any legal obligations to retain certain records.
4.4 Data export. You may export your data at any time using the export features within the Service. We are not responsible for maintaining backups of Your Data beyond our standard infrastructure redundancy.
4.5 Aggregate and de-identified data. We may access and analyze aggregated, de-identified data derived from Your Data to improve the Service, develop new features, and understand usage patterns. We may also access Your Data in identifiable form for support, security, debugging, and legal compliance purposes. We will not disclose identifiable Your Data to third parties except as described in our Privacy Policy or as required by law.
4.6 Accuracy. The Service assists with observation capture and reporting but does not replace professional judgment. You are responsible for the accuracy, completeness, and appropriate use of all data you enter and all outputs you act upon.
5. AI Features
5.1 AI availability. AI-powered features (deployment summaries, recommendations, FieldView AI chat, framework intelligence) are available on AI-tier subscriptions only and require a valid AI subscription.
5.2 AI outputs are advisory. AI-generated outputs — including compliance assessments, recommendations, and framework scoring — are provided for informational and operational support purposes only. They do not constitute legal, regulatory, safety, or compliance advice. You are solely responsible for decisions made based on AI outputs. We make no warranty that AI outputs are accurate, complete, or suitable for any particular regulatory purpose.
5.3 Usage limits. AI features are subject to monthly token usage limits based on your subscription tier. We will notify you when you approach your limit. Exceeding your limit will result in AI features being temporarily unavailable until the next billing period.
6. Intellectual Property
6.1 Our IP. The Service, including all software, design, frameworks, methodologies, and content we provide, is owned by us and protected by applicable intellectual property laws. These Terms do not transfer any ownership rights to you.
6.2 Feedback. If you provide feedback or suggestions about the Service, we may use that feedback without restriction or compensation to you.
7. Confidentiality
Each party agrees to keep the other's confidential information confidential and not to disclose it to third parties, except as required by law. Your Data is your confidential information. Our proprietary technology, pricing, and unreleased features are our confidential information.
8. Disclaimer of Warranties
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNTS YOU PAID TO US IN THE ONE MONTH PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.
THE SERVICE IS AN OPERATIONAL SUPPORT TOOL. WE ARE NOT LIABLE FOR ANY WORKPLACE INCIDENT, REGULATORY FINDING, COMPLIANCE FAILURE, OR OTHER OUTCOME ARISING FROM YOUR USE OF OR RELIANCE ON THE SERVICE OR ITS OUTPUTS.
10. Indemnification
You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) Your Data; (c) your violation of these Terms; or (d) your violation of any applicable law or third-party rights.
11. Term and Termination
11.1 Term. These Terms remain in effect while you have an active account.
11.2 Termination by you. You may cancel your subscription and terminate your account at any time.
11.3 Termination by us. We may suspend or terminate your account immediately if: (a) you violate these Terms; (b) we are required to do so by law; or (c) continued provision of the Service becomes commercially impractical. We will provide reasonable notice where possible.
11.4 Effect of termination. Upon termination, your right to access the Service ceases. Your Data is retained subject to Section 4.3.
12. Governing Law and Dispute Resolution
These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Alberta.
13. Changes to These Terms
We may update these Terms from time to time. We will notify you of material changes by email or in-app notice at least 14 days before the changes take effect. Continued use of the Service after changes take effect constitutes acceptance.
14. General
14.1 Entire agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service.
14.2 Severability. If any provision is found unenforceable, the remaining provisions continue in full force.
14.3 No waiver. Our failure to enforce any provision does not constitute a waiver.
14.4 Assignment. You may not assign your rights under these Terms without our consent. We may assign our rights in connection with a merger, acquisition, or sale of assets.
14.5 Contact. Questions about these Terms: support@fieldmark.works
These Terms of Service were last updated in June 2026. Have a lawyer review before first paid customer.